Privacy & Refund Policy

Privacy Policy

Introduction:

Pro Build Design and Estimating LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, share, and safeguard information through our services, website (https://probuildestimatingllc.com), and interactions with clients.

Information We Collect:
We may collect the following data:

Personal Information: Name, email, phone number, billing/shipping address, payment details (e.g., credit card information), and company details.
Technical Data: IP address, browser type, device information, cookies, and usage patterns via analytics tools (e.g., Google Analytics).
Project-Specific Data: Construction plans, project specifications, budgets, and communications.

How We Use Your Information:

– Deliver services (e.g., design, estimating, project management).
– Process payments and communicate about projects.
– Improve our website/services and send marketing materials (with consent).
– Comply with legal obligations and resolve disputes.

Data Sharing:

We may share data with:
-Third-Party Service Providers: Payment processors (e.g., Stripe, PayPal), cloud storage providers (e.g., Google Drive), and project management tools.
Legal Authorities: When required by law or to protect our rights.
Business Partners: With consent for collaborative projects.

We do not sell your personal information.
Data Security:

We implement measures such as encryption, secure servers, and access controls. However, no online transmission is 100% secure.

Your Rights:

You may:
– Access, correct, or request deletion of your data.
– Opt out of marketing communications.
– Withdraw consent (where applicable).
– Request data portability.

Submit requests to [probuilddesignandestimatingllc@gmail.com]. We respond within 1-2 working days.

Cookies & Tracking Technologies:

We use cookies to enhance user experience. Adjust browser settings to disable cookies, but note this may affect website functionality.

Data Retention:

We retain data only as long as necessary for the purposes outlined or as legally required.

Policy Updates: 

Updates will be posted on our website with a revised “Last Updated” date. Continued use constitutes acceptance.

Contact Us*  

For questions or requests:  

– Email: probuilddesignandestimatingllc@gmail.com

– Phone: 347-916-4834  

– Address: 112 N Central Ave Phoenix, AZ 85004

Refund Policy for Pro Build Design and Estimating LLC

*General Terms*  
Due to the custom nature of our design and estimating services, refunds are limited to specific circumstances:  
Non-Delivery: Full refund if services are not provided as agreed.  
Material Breach: Partial or full refund if services fail to meet contractual obligations.  
Cancellation: Refund eligibility depends on project stage (see Section 2).  
 
Refund Eligibility:
Before Work Begins: Full refund if canceled within 1 day of payment.  
After Work Commences: Prorated refund based on completed work.  
-Final Deliverables* No refunds once designs/estimates are approved and delivered.  
 
How to Request a Refund:
Submit a written request to probuilddesignandestimatingllc@gmail.com within 7 days of service completion. Include:  
Project details.  
Reason for refund.  
Supporting documentation.  
 
 Refund Process
Requests are reviewed within 10 business days.  
Approved refunds processed within 30 days via original payment method or company check.  
 
 Exceptions
No refunds for:  
 Change of mind after work begins.  
Delays caused by client-provided incomplete/inaccurate information.  
Third-party costs (e.g., permits, software licenses).  
 
Dispute Resolution
Unresolved disputes may be escalated to mediation/arbitration in AZ, per our Terms of Service.  
 
 Policy Updates
Updates posted on our website. Clients are responsible for reviewing periodically.  
 
 Contact Us
For refund requests or questions:  
Email: probuilddesignandestimatingllc@gmail.com 
Phone: 347-916-4834